It is our job to support schools, their staff and pupils. During the planned closures we will continue to do so, as technology plays a role in keeping people connected.
Follow the latest news and advice from Lourdes IT | Follow us on Twitter for hints and tips on remote working | View our training on our Youtube Channel
We are working hard to provide exciting and engaging platforms for students to learn on, and staff to teach from, we know that this change has happened fast - and so we are offering a range of online interactive training sessions for free online!
We have a wide range of help articles, including: SIMS Guides | Office365 Guides | Microsoft Office | Lourdes IT FAQs | Read all our articles
We are open 8am to 5pm Mon - Fri
(9am - 5pm in school holidays).
Please have details of your issue (location/error messages) and your school name to hand and our team will be happy to assist.
Don't have access to a phone? log your ticket online now
It goes to the same team for help, and will show you related help articles which may already have your answer ready and waiting!
It's fast and won't interrupt your teaching or work!
Start a live chat now, click the red icon at the bottom right. Live Chat is open 9am - 4:30pm in term time and goes to the same helpdesk team as calls and emails.
If you are from a new school or want to understand how we work then we have a handy guide for you!
Learn all you need to know about Lourdes IT, getting support and what all the ticket status mean - as well as our targets
We pride ourselves on the high level of support we give, each month we publish the statistics of tickets we have had as a team for our users to see. If you are a key contact of a school, you should be getting school specific reports. Let us know if not!
We are really proud of our new offices in Redditch, it creates a great space to work - but also for our training sessions which we reguarly hold - free for our supported schools!
Put a face to the names you see, our team is more then just the technician who visits your school. We work hard all year long to help resolve issues, and proactively resolve issues before they occur!
The key to getting the fastest support possible, is giving us all the info we need in a ticket, follow our guide on how to write a good ticket and become an expert in ticketing us.
For more useful info see the Lourdes IT FAQ
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