We are open 8am to 5pm Mon - Fri
(9am - 5pm in school holidays).
Please have details of your issue (location/error messages) and your school name to hand and our team will be happy to assist.
Don't have access to a phone? log your ticket online now
It goes to the same team for help, and will show you related help articles which may already have your answer ready and waiting!
It's fast and won't interrupt your teaching or work!
Start a live chat now, click the red icon at the bottom right. Live Chat is open 9am - 4:30pm in term time and goes to the same helpdesk team as calls and emails.
If you are from a new school or want to understand how we work then we have a handy guide for you!
Learn all you need to know about Lourdes IT, getting support and what all the ticket status mean - as well as our targets
We are turning on Multi Factor Authentication for all staff when logging into Office365 from home on 24th February 2020
Lourdes IT provide training sessions for all our schools across the year, focused on the systems our schools use and their level of knowledge. You can book onto any of our courses - many are included within your support
We have lots of guides already waiting to help you, your can search all of these easily from the top of the page, or see our most common here:
I need help with: Office 365 | SIMS
| Remote Desktop | Submitting Tickets
Show me all...
Please remember to leave feedback at ticket resolution, click the link in the email or via the portal
We pride ourselves on the high level of support we give, each month we publish the statistics of tickets we have had as a team for our users to see. If you are a key contact of a school, you should be getting school specific reports. Let us know if not!
We are really proud of our new offices in Redditch, it creates a great space to work - but also for our training sessions which we reguarly hold - free for our supported schools!
Put a face to the names you see, our team is more then just the technician who visits your school. We work hard all year long to help resolve issues, and proactively resolve issues before they occur!
The key to getting the fastest support possible, is giving us all the info we need in a ticket, follow our guide on how to write a good ticket and become an expert in ticketing us.
For more useful info see the Lourdes IT FAQ