We are open 8am to 5pm Monday - Friday (9am - 5pm in school holidays). Please have details of your issue (location/error messages) to hand and our team will be happy to assist.
Tried Live Chat? It's fast and won't interrupt your teaching or work! Start a live chat now, click the red icon at the bottom right. Live Chat is open 9am - 4:30pm in term time.
We are looking for 2 x first line technicians, a 2nd line technician and a Deputy IT Service Lead - Find out more/Apply now
Upcoming events and training sessions from Lourdes IT
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Tuesday 12th November - 10am
Tuesday 3rd December - 10am
We are interested to know what courses you require...
I need help with: Office 365 | SIMS
| Remote Desktop | Submitting Tickets
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Microsoft Office / Outlook Setup
SIMS .net / Census
SIMS .net / Census
We pride ourselves on the high level of support we give, each month we publish the statistics of tickets we have had as a team for our users to see. If you are a key contact of a school, you should be getting school specific reports. Let us know if not!
We are really proud of our new offices in Redditch, it creates a great space to work - but also for our training sessions which we reguarly hold - free for our supported schools!
Put a face to the names you see, our team is more then just the technician who visits your school. We work hard all year long to help resolve issues, and proactively resolve issues before they occur!
The key to getting the fastest support possible, is giving us all the info we need in a ticket, follow our guide on how to write a good ticket and become an expert in ticketing us.
For more useful info see the Lourdes IT FAQ