Help Desk | 01527 359 999
Lourdes IT Website
Enter your search term here...
to submit a new ticket
Check ticket status
01527 359 999
You've marked my ticket as resolved, but it's not fixed.
My ticket is marked as closed, but I didn't close it.
How do you categorise tickets?
Is Remote or Email Down?
What is the difference between 1st line, 2nd line and 3rd line.
How to access the Secure Remote Desktop
What to do if my PC keeps getting the 'blue screen of death'
Reset a password
Using RD Tabs
Set a passcode onto your Apple, Android or Windows mobile device
See all 21 articles
Adding a Printer
Restoring using Previous Versions
Make PDFs open with Adobe Acrobat Reader
How do I mirror my iPad over to a classroom computer running AirServer
How to take a screenshot
See all 7 articles
TeamViewer Remote Support Tool
Google Chrome Accounts for Bookmarks
Block or allow pop-ups in Chrome
Clear form data in Chrome.
Remove Proxy Connection & Install Certificate
Changing the Proxy on Windows 10 Devices (Inc Surfaces)
Broadband Smoothwall Certificate
Adding homework for a group
Logging into PassTab
Passtab for emergencies and SLT
RSA Guest WiFi
RSA Abbeywood & Church Hill SSL Certificate
I can only see my own marksheets on the 'Find Marksheet' section
Entering the 'Y' exceptional circumstance attendance code
Updating a Census Fileset
Summer Census 2018 bulletin – 17th May 2018
Autumn Census 2018 bulletin - 4th October
School Workforce 2018 bulletin - 8th November 2018
SIMS 7.186 Spring Upgrade bulletin
Adding a new lookup into different dropdown box options
Importing a CTF file
Adding Shortcuts to your Sims Desktop.
Creating, updating and viewing Linked Documents in SIMS
SIMS End of Year Notices
Change Academic Year in SIMs
SIMs Parents App
Signing up for SIMS Parent App
SIMS Parent App - Approving changes into SIMS
SIMS Parent App - How to manage users
More help for SIMS Parent App
Introduction Videos to SIMS Parent App Lite
Profiles - how to use them.
How to share files in OneDrive
How to access a shared file
Save your Files into One Drive on Office 365.
MAC Moderation- Using OneDrive
Signing into Office365 in the office programs
See all 7 articles
Immersive Reader - Guide to use.
Dictation in OneNote
How to make a form or quiz using Microsoft Forms
What can OneNote Class Notebook do for me?
Migrating to Office365
Migrating Google Calendars to Office365
Moving files from Google Docs to Office 365
Microsoft Outlook App
Hints and tips for staff after migration to Office365
The Forge Gmail to Office 365 migration
Change Time-Zone in Office 365
Sharing Calendars in Office 365.
Opening Email Attachments in Office365 Webmail
Downloading and Installing Microsoft Office 365 from Office 365
Set up 2-step verification for Office 365
See all 6 articles
Accessing Emails on Office 365
Setting up an out of office in Outlook
Setting an Out of Office in Office365 Webmail
Creating a group for email and sharing files.
Combine first and last name cells into one
Password protect an Excel file
Updating the date format by bulk
Saving a Word Document as a PDF file
Turn off 'Presenter Mode' when projecting a presentation
Inserting a You Tube video into a Power Point.
Setting up Outlook
Delete one or more suggested recipients in the Auto-Complete List
Setting up Out of Office emails (automatic replies)
Emptying your Deleted Items Folder.
"Publisher cannot save the file" Error
Sage 200c Service Status
Creating activation letters