Magnificat IT Help Desk Portal
Welcome
Login
Sign up
Home
Solutions
Enter your search term here...
Search
Login
or
Signup
to submit a new ticket
Check ticket status
01527 359 999
Knowledge base
Internal - Site Documentation
STG
1
LFFN Project completion - Open Reach
Customer Knowledgebase
How to use the Help Desk
4
Submitting a ticket at Lourdes IT
Verifying your identity
My ticket has been Escalated - what does this mean?
Snipping Tool - Take a Screenshot
Help Guides
25
Restoring using Previous Versions
How to take a screenshot
Staff Reset Students Passwords
Resources for Teaching and Learning from home.
Troubleshooting Sound Issues
View all 25
Internet Browsers
12
Google Chrome Accounts for Bookmarks
Open InPrivate window in Microsoft Edge
Block or allow pop-ups in Chrome
Importing your bookmarks from Google Chrome to Microsoft Edge
Clear form data in Chrome.
View all 12
Broadband
7
Remove Proxy Connection & Install Certificate
Unauthenticated User - Website Block
Changing the Proxy on Windows 10 Devices (Inc Surfaces)
Installing Broadband Certificate Windows 10
Connecting to SAINTS-BYOD
View all 7
Student Laptop Scheme
6
Ordering and Payment Questions
Getting Support for your laptop
Device Monitoring
Make a claim on your insurance
Laptop Setup Guide
View all 6
Audio Editing
1
Split large audio file into smaller chunks using Audacity
Intune Devices
2
Enabling Bitlocker on the intune laptops
Manually Sync Intune Device
PassTab
2
Logging into PassTab
Passtab for emergencies and SLT
Class Charts
1
Class Charts - Student and Parent Account Details
Websites
3
Adding media to a Wordpress Site
Joining Zoom From Browser
How to download a YouTube Video
Printing
14
Adding a Printer
Making a booklet on a Kyocera Task Alfa Photocopier
BSOD Printing
Scanning documents at Walkwood Church of England Middle School.
Installing Printers on Acers
View all 14
PDF Files
2
Make PDFs open with Adobe Acrobat Reader
Updating Adobe Acrobat
Apple Technology
9
Set a passcode onto your Apple, Android or Windows mobile device
How do I mirror my iPad over to a classroom computer running AirServer
Map Network Shared Drive - Apple Macbook
Installing Broadband Certificate on iPad or iPhone
How to check iCloud Backups on Mac
View all 9
Remote Management software
1
How to log into Senso.cloud
Software Guides and Common Questions
7
Rotating a video in VLC
Impero How to Guide
Changing the program in which you open files.
WTMS - Booking System
Performing a ParentPay Sync using MISSync
View all 7
Common Error Messages
3
What to do if my PC keeps getting the 'blue screen of death'
The app you're trying to install isn't a Microsoft-verified app
What to do if you can't see any shared drives in File Explorer?
My Concern
1
My Concern - How to record a concern
Office 365
OneDrive
13
How to share files in OneDrive
How to access a shared file
Save your Files into One Drive on Office 365.
MAC Moderation- Using OneDrive
Signing into Office365 in the office programs
View all 13
Excel
5
Combine first and last name cells into one
Password protect an Excel file
Updating the date format by bulk
Make an Excel Spreadsheet read only, with a password to edit.
Formatting a cell based on another cell's value
OneNote
2
Immersive Reader - Guide to use.
Dictation in OneNote
Word
2
Saving a Word Document as a PDF file
Open a PDF document in Word for editing.
Forms
2
How to make a form or quiz using Microsoft Forms
Migrating Forms
PowerPoint
2
Turn off 'Presenter Mode' when projecting a presentation
Inserting a You Tube video into a Power Point.
Class Notebook
1
What can OneNote Class Notebook do for me?
Outlook 2019
8
Setting up Outlook
Delete one or more suggested recipients in the Auto-Complete List
Setting up Out of Office emails (automatic replies)
Emptying your Deleted Items Folder.
Delay or schedule sending email messages
View all 8
Migrating to Office365
6
Migrating Google Calendars to Office365
Moving files from Google Docs to Office 365
Microsoft Outlook App
Hints and tips for staff after migration to Office365
The Forge Gmail to Office 365 migration
View all 6
General
12
Change Time-Zone in Office 365
Sharing Calendars in Office 365.
Opening Email Attachments in Office365 Webmail
Downloading and Installing Microsoft Office 365 from Office 365
Set up 2-step verification for Office 365
View all 12
Outlook
18
Accessing Emails on Office 365
Emails going to junk folder
Setting up an out of office in Outlook
Setting an Out of Office in Office365 Webmail
Creating a group for email and sharing files.
View all 18
SharePoint
3
Create a SharePoint
Create, upload and share files to SharePoint
Locating SharePoints
Microsoft Teams
14
Getting Started with Microsoft Teams
How to invite external users to a teams meeting
Creating a Class Teams
Creating a parents evening appointment with teams
Teams Chat Not Working In Meeting
View all 14
MFA
1
Amend Your MFA Settings
Office365 Groups
1
Add and remove group members in Outlook
SIMS .net
Assessment
1
I can only see my own marksheets on the 'Find Marksheet' section
Attendance
1
Entering the 'Y' exceptional circumstance attendance code
Census
12
Updating a Census Fileset
Summer Census 2018 bulletin – 17th May 2018
Autumn Census 2018 bulletin - 4th October
School Workforce 2018 bulletin - 8th November 2018
SIMS 7.186 Spring Upgrade bulletin
View all 12
Behaviour
0
Personnel
3
Adding a new lookup into different dropdown box options
Supply Teacher Access to SIMS
Giving staff access to more marksheets in SIMS
CTF
2
Importing a CTF file
Making a new Intake and Admission group to import pre-admission CTFs
Housekeeping
5
Adding Shortcuts to your Sims Desktop.
Creating, updating and viewing Linked Documents in SIMS
SIMS End of Year Notices
Change Academic Year in SIMs
How to remove SIMS user accounts
Technical
3
B2B Task error
SIMS Stuck on Loading
"Incompatible Database" when opening SIMS
SIMs Parents App
5
Signing up for SIMS Parent App
SIMS Parent App - Approving changes into SIMS
SIMS Parent App - How to manage users
More help for SIMS Parent App
Introduction Videos to SIMS Parent App Lite
Profiles - how to use them.
0
Reports
0
End of Year Guidance
1
Guide to end of Key Stage Reporting & EOY Processes
Magnificat MAC
Migration Information
2
Magnificat MAC - Username & Email Changes Sept 21
Connecting to (Dimensions) Access Software
Bromcom And Arbor
Bromcom General Guides
24
Finding your way around BromCom
BromCom - Resetting a Users Password
BromCom - Single Sign-On for Individual User
Reports Icon Missing in BromCom
Adding or Creating a UPN
View all 24
Bromcom MCAS
8
How to Publish Documents to My Child at School
How to Manage Requested Changes from My Child at School
How to set MyChildAtSchool Accounts for Multiple Children
MCAS Duplicate User Accounts
How to Create MyChildatSchool User Accounts
View all 8
Bromcom For Parents
2
For Parents - downloading the MyChildatSchool App (MCAS)
How to login to the MCAS Parent App
Bromcom Video Guides
3
Bromcom System Basics Overview
BromCom Training
BromCom Training Recordings
Arbor General Guides
18
Finding your way around Arbor
Arbor - Lesson Dashboard
Arbor - Resetting a Users Password
Arbor - Two Factor Authentication
Arbor - Using the Master Search
View all 18
Arbor - Attendance
2
Arbor - Print Evacuation Register
Arbor - Viewing Incomplete Registers
Arbor - Census
2
Arbor - Census Useful Information
Autumn 2021 Census
Arbor - Communications
4
Arbor - Accessing Communications
Arbor - Sending Communications
Arbor - Logging Communications
Arbor - School Notices
Arbor - Custom Report Writer
1
Arbor - Creating Reports
Arbor - Videos
0