Help Desk

FAQ 5

• You've marked my ticket as resolved, but it's not fixed.
• My ticket is marked as closed, but I didn't close it.
• How do you categorise tickets?
• Is Remote or Email Down?
• What is the difference between 1st line, 2nd line and 3rd line.

FAQ 22

• How to access the Secure Remote Desktop
• What to do if my PC keeps getting the 'blue screen of death'
• Reset a password
• Using RD Tabs
• Set a passcode onto your Apple, Android or Windows mobile device

See all 22 articles

Getting Started 9

• Adding a Printer
• Restoring using Previous Versions
• Make PDFs open with Adobe Acrobat Reader
• How do I mirror my iPad over to a classroom computer running AirServer
• How to take a screenshot

See all 9 articles

Remote Support 1

• TeamViewer Remote Support Tool

Chrome 3

• Google Chrome Accounts for Bookmarks
• Block or allow pop-ups in Chrome
• Clear form data in Chrome.

Broadband 3

• Remove Proxy Connection & Install Certificate
• Changing the Proxy on Windows 10 Devices (Inc Surfaces)
• Broadband Smoothwall Certificate

Epraise 1

• Adding homework for a group

PassTab 2

• Logging into PassTab
• Passtab for emergencies and SLT

RSA Guest WiFi 1

• RSA Abbeywood & Church Hill SSL Certificate

Test 0

Class Charts 1

• Class Charts - Student and Parent Account Details

Assessment 1

• I can only see my own marksheets on the 'Find Marksheet' section

Attendance 1

• Entering the 'Y' exceptional circumstance attendance code

Census 9

• Updating a Census Fileset
• Summer Census 2018 bulletin – 17th May 2018
• Autumn Census 2018 bulletin - 4th October
• School Workforce 2018 bulletin - 8th November 2018
• SIMS 7.186 Spring Upgrade bulletin

See all 9 articles

Behaviour 0

Personnel 3

• Adding a new lookup into different dropdown box options
• Supply Teacher Access to SIMS
• Giving staff access to more marksheets in SIMS

CTF 1

• Importing a CTF file

Housekeeping 4

• Adding Shortcuts to your Sims Desktop.
• Creating, updating and viewing Linked Documents in SIMS
• SIMS End of Year Notices
• Change Academic Year in SIMs

SIMs Parents App 5

• Signing up for SIMS Parent App
• SIMS Parent App - Approving changes into SIMS
• SIMS Parent App - How to manage users
• More help for SIMS Parent App
• Introduction Videos to SIMS Parent App Lite

Profiles - how to use them. 0

Reports 0

End of Year Guidance 1

• Guide to end of Key Stage Reporting & EOY Processes

OneDrive 7

• How to share files in OneDrive
• How to access a shared file
• Save your Files into One Drive on Office 365.
• MAC Moderation- Using OneDrive
• Signing into Office365 in the office programs

See all 7 articles

OneNote 2

• Immersive Reader - Guide to use.
• Dictation in OneNote

Forms 1

• How to make a form or quiz using Microsoft Forms

Class Notebook 1

• What can OneNote Class Notebook do for me?

Migrating to Office365 5

• Migrating Google Calendars to Office365
• Moving files from Google Docs to Office 365
• Microsoft Outlook App
• Hints and tips for staff after migration to Office365
• The Forge Gmail to Office 365 migration

General 7

• Change Time-Zone in Office 365
• Sharing Calendars in Office 365.
• Opening Email Attachments in Office365 Webmail
• Downloading and Installing Microsoft Office 365 from Office 365
• Set up 2-step verification for Office 365

See all 7 articles

Outlook 7

• Accessing Emails on Office 365
• Setting up an out of office in Outlook
• Setting an Out of Office in Office365 Webmail
• Creating a group for email and sharing files.
• Deleting multiple emails in Outlook / Office 365

See all 7 articles

Excel 4

• Combine first and last name cells into one
• Password protect an Excel file
• Updating the date format by bulk
• Make an Excel Spreadsheet read only, with a password to edit.

Word 2

• Saving a Word Document as a PDF file
• Open a PDF document in Word for editing.

PowerPoint 2

• Turn off 'Presenter Mode' when projecting a presentation
• Inserting a You Tube video into a Power Point.

OneNote 0

Outlook Setup 5

• Setting up Outlook
• Delete one or more suggested recipients in the Auto-Complete List
• Setting up Out of Office emails (automatic replies)
• Emptying your Deleted Items Folder.
• Delay or schedule sending email messages

Publisher 1

• "Publisher cannot save the file" Error

Sage 1

• Sage 200c Service Status

ParentPay 1

• Creating activation letters