Magnificat IT Help Desk Portal

STG 1

• LFFN Project completion - Open Reach

How to use the Help Desk 4

• Submitting a ticket at Lourdes IT
• Verifying your identity
• My ticket has been Escalated - what does this mean?
• Snipping Tool - Take a Screenshot

Help Guides 25

• Restoring using Previous Versions
• How to take a screenshot
• Staff Reset Students Passwords
• Resources for Teaching and Learning from home.
• Troubleshooting Sound Issues

View all 25

Internet Browsers 12

• Google Chrome Accounts for Bookmarks
• Open InPrivate window in Microsoft Edge
• Block or allow pop-ups in Chrome
• Importing your bookmarks from Google Chrome to Microsoft Edge
• Clear form data in Chrome.

View all 12

Broadband 7

• Remove Proxy Connection & Install Certificate
• Unauthenticated User - Website Block
• Changing the Proxy on Windows 10 Devices (Inc Surfaces)
• Installing Broadband Certificate Windows 10
• Connecting to SAINTS-BYOD

View all 7

Student Laptop Scheme 6

• Ordering and Payment Questions
• Getting Support for your laptop
• Device Monitoring
• Make a claim on your insurance
• Laptop Setup Guide

View all 6

Audio Editing 1

• Split large audio file into smaller chunks using Audacity

Intune Devices 2

• Enabling Bitlocker on the intune laptops
• Manually Sync Intune Device

PassTab 2

• Logging into PassTab
• Passtab for emergencies and SLT

Class Charts 1

• Class Charts - Student and Parent Account Details

Websites 3

• Adding media to a Wordpress Site
• Joining Zoom From Browser
• How to download a YouTube Video

Printing 14

• Adding a Printer
• Making a booklet on a Kyocera Task Alfa Photocopier
• BSOD Printing
• Scanning documents at Walkwood Church of England Middle School.
• Installing Printers on Acers

View all 14

PDF Files 2

• Make PDFs open with Adobe Acrobat Reader
• Updating Adobe Acrobat

Apple Technology 9

• Set a passcode onto your Apple, Android or Windows mobile device
• How do I mirror my iPad over to a classroom computer running AirServer
• Map Network Shared Drive - Apple Macbook
• Installing Broadband Certificate on iPad or iPhone
• How to check iCloud Backups on Mac

View all 9

Remote Management software 1

• How to log into Senso.cloud

Software Guides and Common Questions 7

• Rotating a video in VLC
• Impero How to Guide
• Changing the program in which you open files.
• WTMS - Booking System
• Performing a ParentPay Sync using MISSync

View all 7

Common Error Messages 3

• What to do if my PC keeps getting the 'blue screen of death'
• The app you're trying to install isn't a Microsoft-verified app
• What to do if you can't see any shared drives in File Explorer?

My Concern 1

• My Concern - How to record a concern

OneDrive 13

• How to share files in OneDrive
• How to access a shared file
• Save your Files into One Drive on Office 365.
• MAC Moderation- Using OneDrive
• Signing into Office365 in the office programs

View all 13

Excel 5

• Combine first and last name cells into one
• Password protect an Excel file
• Updating the date format by bulk
• Make an Excel Spreadsheet read only, with a password to edit.
• Formatting a cell based on another cell's value

OneNote 2

• Immersive Reader - Guide to use.
• Dictation in OneNote

Word 2

• Saving a Word Document as a PDF file
• Open a PDF document in Word for editing.

Forms 2

• How to make a form or quiz using Microsoft Forms
• Migrating Forms

PowerPoint 2

• Turn off 'Presenter Mode' when projecting a presentation
• Inserting a You Tube video into a Power Point.

Class Notebook 1

• What can OneNote Class Notebook do for me?

Outlook 2019 8

• Setting up Outlook
• Delete one or more suggested recipients in the Auto-Complete List
• Setting up Out of Office emails (automatic replies)
• Emptying your Deleted Items Folder.
• Delay or schedule sending email messages

View all 8

Migrating to Office365 6

• Migrating Google Calendars to Office365
• Moving files from Google Docs to Office 365
• Microsoft Outlook App
• Hints and tips for staff after migration to Office365
• The Forge Gmail to Office 365 migration

View all 6

General 12

• Change Time-Zone in Office 365
• Sharing Calendars in Office 365.
• Opening Email Attachments in Office365 Webmail
• Downloading and Installing Microsoft Office 365 from Office 365
• Set up 2-step verification for Office 365

View all 12

Outlook 18

• Accessing Emails on Office 365
• Emails going to junk folder
• Setting up an out of office in Outlook
• Setting an Out of Office in Office365 Webmail
• Creating a group for email and sharing files.

View all 18

SharePoint 3

• Create a SharePoint
• Create, upload and share files to SharePoint
• Locating SharePoints

Microsoft Teams 14

• Getting Started with Microsoft Teams
• How to invite external users to a teams meeting
• Creating a Class Teams
• Creating a parents evening appointment with teams
• Teams Chat Not Working In Meeting

View all 14

MFA 1

• Amend Your MFA Settings

Office365 Groups 1

• Add and remove group members in Outlook

Assessment 1

• I can only see my own marksheets on the 'Find Marksheet' section

Attendance 1

• Entering the 'Y' exceptional circumstance attendance code

Census 12

• Updating a Census Fileset
• Summer Census 2018 bulletin – 17th May 2018
• Autumn Census 2018 bulletin - 4th October
• School Workforce 2018 bulletin - 8th November 2018
• SIMS 7.186 Spring Upgrade bulletin

View all 12

Behaviour 0

Personnel 3

• Adding a new lookup into different dropdown box options
• Supply Teacher Access to SIMS
• Giving staff access to more marksheets in SIMS

CTF 2

• Importing a CTF file
• Making a new Intake and Admission group to import pre-admission CTFs

Housekeeping 5

• Adding Shortcuts to your Sims Desktop.
• Creating, updating and viewing Linked Documents in SIMS
• SIMS End of Year Notices
• Change Academic Year in SIMs
• How to remove SIMS user accounts

Technical 3

• B2B Task error
• SIMS Stuck on Loading
• "Incompatible Database" when opening SIMS

SIMs Parents App 5

• Signing up for SIMS Parent App
• SIMS Parent App - Approving changes into SIMS
• SIMS Parent App - How to manage users
• More help for SIMS Parent App
• Introduction Videos to SIMS Parent App Lite

Profiles - how to use them. 0

Reports 0

End of Year Guidance 1

• Guide to end of Key Stage Reporting & EOY Processes

Migration Information 2

• Magnificat MAC - Username & Email Changes Sept 21
• Connecting to (Dimensions) Access Software

Bromcom General Guides 24

• Finding your way around BromCom
• BromCom - Resetting a Users Password
• BromCom - Single Sign-On for Individual User
• Reports Icon Missing in BromCom
• Adding or Creating a UPN

View all 24

Bromcom MCAS 8

• How to Publish Documents to My Child at School
• How to Manage Requested Changes from My Child at School
• How to set MyChildAtSchool Accounts for Multiple Children
• MCAS Duplicate User Accounts
• How to Create MyChildatSchool User Accounts

View all 8

Bromcom For Parents 2

• For Parents - downloading the MyChildatSchool App (MCAS)
• How to login to the MCAS Parent App

Bromcom Video Guides 3

• Bromcom System Basics Overview
• BromCom Training
• BromCom Training Recordings

Arbor General Guides 18

• Finding your way around Arbor
• Arbor - Lesson Dashboard
• Arbor - Resetting a Users Password
• Arbor - Two Factor Authentication
• Arbor - Using the Master Search

View all 18

Arbor - Attendance 2

• Arbor - Print Evacuation Register
• Arbor - Viewing Incomplete Registers

Arbor - Census 2

• Arbor - Census Useful Information
• Autumn 2021 Census

Arbor - Communications 4

• Arbor - Accessing Communications
• Arbor - Sending Communications
• Arbor - Logging Communications
• Arbor - School Notices

Arbor - Custom Report Writer 1

• Arbor - Creating Reports

Arbor - Videos 0