How to use the Help Desk 3

• Submitting a ticket at Lourdes IT
• Verifying your identity
• My ticket has been Escalated - what does this mean?

Help Guides 15

• Restoring using Previous Versions
• How to take a screenshot
• Staff Reset Students Passwords
• Resources for Teaching and Learning from home.
• Troubleshooting Sound Issues

See all 15 articles

Internet Browsers 12

• Google Chrome Accounts for Bookmarks
• Open InPrivate window in Microsoft Edge
• Block or allow pop-ups in Chrome
• Importing your bookmarks from Google Chrome to Microsoft Edge
• Clear form data in Chrome.

See all 12 articles

Broadband 6

• Remove Proxy Connection & Install Certificate
• Unauthenticated User - Website Block
• Changing the Proxy on Windows 10 Devices (Inc Surfaces)
• Installing Broadband Certificate Windows 10
• Connecting to SAINTS-BYOD

See all 6 articles

Student Laptop Scheme 6

• Ordering and Payment Questions
• Getting Support for your laptop
• Device Monitoring
• Make a claim on your insurance
• Laptop Setup Guide

See all 6 articles

Audio Editing 1

• Split large audio file into smaller chunks using Audacity

Intune Devices 2

• Enabling Bitlocker on the intune laptops
• Manually Sync Intune Device

Epraise 1

• Adding homework for a group

PassTab 2

• Logging into PassTab
• Passtab for emergencies and SLT

Class Charts 1

• Class Charts - Student and Parent Account Details

Websites 1

• Adding media to a Wordpress Site

Printing 10

• Adding a Printer
• Making a booklet on a Kyocera Task Alfa Photocopier
• BSOD Printing
• Scanning documents at Walkwood Church of England Middle School.
• Installing Printers on Acers

See all 10 articles

PDF Files 2

• Make PDFs open with Adobe Acrobat Reader
• Updating Adobe Acrobat

Apple Technology 5

• Set a passcode onto your Apple, Android or Windows mobile device
• How do I mirror my iPad over to a classroom computer running AirServer
• Map Network Shared Drive - Apple Macbook
• Installing Broadband Certificate on iPad or iPhone
• How to check iCloud Backups on Mac

Remote Desktop 4

• How to access the Secure Remote Desktop
• Remote Access for Meadows First School
• Sound on Remote Desktops sessions
• How to access the Secure Remote Desktop (Apple and Android)

Insight Parent Portal 1

• Resetting Insight Password for St Augustine's

Passwords 2

• Reset a password
• Resetting Student Passwords (North Bromsgrove High School)

Software Guides and Common Questions 5

• Rotating a video in VLC
• Impero How to Guide
• Changing the program in which you open files.
• WTMS - Booking System
• Performing a ParentPay Sync using MISSync

Common Error Messages 2

• What to do if my PC keeps getting the 'blue screen of death'
• The app you're trying to install isn't a Microsoft-verified app

My Concern 1

• My Concern - How to record a concern