At some sites, when opening emails via webmail, attachments can only be downloaded to your OneDrive, and not your PC. This is for data security and GDPR.
To access your attachment:
NB: Word/Excel and Powerpoint documents can be previewed, PDFs and other attachments cannot, for the other attachments, or to edit an attachment please follow the instructions below.
- Click on the arrow next to the attachment, and select Save to OneDrive
- Click the blue square at the top left of the page, and select OneDrive
- Click the folder called attachments
- Locate your attachment and click to view.