Writing a good ticket helps us help you faster. We understand that sometimes when logging an issue, you may be feeling frustrated that something is not working - or your ticket may be a request for something to be done. Either way, the more information we have from you, the faster we can get things done. Here are some tips:

Issues with software

Issues with hardware

  • Where was the issue?
  • Can you get it to happen again?
  • Have you checked leads?
  • When are you next in this location (or are you not?)

A request to do something

  • When can we chat with you in more detail
  • Have you included all information? 

Generally the more information we have - the better we can do. Don't forget, you can always call us, or you can reply to our emails or login to our portal to update with additional information.