When a user has forgotten their password and they have not configured Single Sign On, perform the following.

The person carrying out these instructions will need an admin style permission.

There are two ways to get to the user accounts from the left menu bar:

Modules > Setup > System Users


Others, then selecting User Account from the Type

Select the user you wish to reset the password for then click View

Click the Change button

Type in the new password into both boxes and click Save

If not ticked, you can tick the Send account details to email which will send the credentials to the user.