Find out about why we do what we do.

You've marked my ticket as resolved, but it's not fixed.
Your ticket may be marked as resolved, yet the issue may still persist.  We understand this is frustraiting, but please do reply to any emails to re-ope...
Thu, 12 Jul, 2018 at 11:14 PM
My ticket is marked as closed, but I didn't close it.
We are sorry you have found this, common reasons why tickets may be closed: When we have had no reply for a significant time, and we cannot get hold of yo...
Thu, 12 Jul, 2018 at 11:17 PM
How do you categorise tickets?
Lourdes IT work on a ticket only issue reporting system. This means that all issues must be logged within our helpdesk for us to work on them. Users must l...
Thu, 12 Jul, 2018 at 11:21 PM
Is Remote or Email Down?
The best way to check and see if a service is offline is to visit the Lourdes IT Server Status page, this is where we put any issues we know about, and we u...
Thu, 12 Jul, 2018 at 11:33 PM
What is the difference between 1st line, 2nd line and 3rd line.
One of the benefits of being with Lourdes IT, is our ability to be able to employ technicians with different level of abilities. We categorise our positions...
Thu, 12 Jul, 2018 at 11:42 PM