FAQ

Find out about why we do what we do.

You've marked my ticket as resolved, but it's not fixed.
Your ticket may be marked as resolved, yet the issue may still persist.  We understand this is frustrating, but please do reply to any emails to re-open...
Fri, 30 Oct, 2020 at 9:55 AM
My ticket is marked as closed, but I didn't close it.
We are sorry you have found this, common reasons why tickets may be closed: When we have had no reply for a significant time, and we cannot get hold of yo...
Thu, 12 Jul, 2018 at 11:17 PM
How do you categorise tickets?
Lourdes IT work on a ticket only issue reporting system. This means that all issues must be logged within our helpdesk for us to work on them. Users must l...
Thu, 12 Jul, 2018 at 11:21 PM
Writing a good ticket
Writing a good ticket helps us help you faster. We understand that sometimes when logging an issue, you may be feeling frustrated that something is not work...
Fri, 31 Aug, 2018 at 11:46 PM
Is Remote or Email Down?
The best way to check and see if a service is offline is to visit the Lourdes IT Server Status page, this is where we put any issues we know about, and we u...
Thu, 12 Jul, 2018 at 11:33 PM
What is the difference between 1st line, 2nd line and 3rd line.
One of the benefits of being with Lourdes IT, is our ability to be able to employ technicians with different level of abilities. We categorise our positions...
Thu, 12 Jul, 2018 at 11:42 PM
Lourdes IT Training Schedule
Lourdes IT Training Schedule 2020/2021 Training will take place remotely via Microsoft Teams  - you do not need a teams account to be part of this trai...
Tue, 29 Sep, 2020 at 6:55 PM
Lourdes IT User Groups & Events
Lourdes IT User Forum Events Lourdes IT are pleased to confirm our 2020/21 user forum events for schools. SIMS Sessions For key SIMS user, with ...
Tue, 29 Sep, 2020 at 6:58 PM
“Can’t open File – Make sure OneDrive – Our Lady of Lourdes Catholic MAC is running on your PC, then try again”
If you are having trouble accessing your saved OneDrive files through Microsoft Explorer you may see this error message. Click onto the OneDrive cloud at...
Tue, 6 Apr, 2021 at 3:55 PM