How to use the Help Desk

Submitting a ticket at Lourdes IT
TABLE OF CONTENTS How to use our Help Desk System How quickly will you solve my issue? What do the different statuses mean? What can Lourdes IT help wi...
Tue, 11 May, 2021 at 8:04 PM
Verifying your identity
Security is something we take very seriously at Lourdes IT, we have access to a wide range of sensitive data, and the security of our systems and therefore ...
Tue, 11 May, 2021 at 7:31 PM
My ticket has been Escalated - what does this mean?
Our team can escalate tickets to our more experienced and senior team when they require further help. Given the variety of systems and hardware we support, ...
Tue, 11 May, 2021 at 7:36 PM